Welcome to viagogo
Help Centre
How do I contact viagogo?
- Click here to Log in to your account with the email address you used to create your order or listing.
- Choose either 'My Purchases' or 'My Sales'.
- Select the order you wish to contact us about and click on the 'Customer Support' link.
- Choose the question you want to ask.
- We’ll immediately check your order and give you a tailored answer.
- For questions where it’s possible to provide a reply from an advisor, click ‘No - Contact Us’ after ‘Did you find this answer helpful?’ and submit your query.
- One of our customer support advisors will reply as soon as possible.
Help signing in
If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help!
If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help!
View FAQs
If you don't have an order or listing yet, the answer to your question may be found in our top FAQ's
If you don't have an order or listing yet, the answer to your question may be found in our top FAQ's
If your event is due to take place in the next 72 hours or has already passed, you can call us on one of our Customer Support Helplines below. You'll need to enter your order ID when prompted so please have this to hand before calling.
You may also contact us via email at [email protected] although we strongly recommend that you log in and contact us through My Account. By logging in, we will have all the details about your order at hand and our advisors will be able to reply to you faster.
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Spanish: 08:00 - 23:00
French: 08:00 - 17:00
Italian: 08:00 - 17:00
Mandarin: 01:00 - 10:00
Cantonese: 01:00 - 10:00 (Monday - Friday)
Portuguese: 08:00 - 23:00 (Monday - Friday)
Japanese: 01:00 - 10:00 (Monday - Friday)
German: 07:00 - 19:00
Spanish: 08:00 - 23:00
French: 08:00 - 17:00
Italian: 08:00 - 17:00
Mandarin: 01:00 - 10:00
Cantonese: 01:00 - 10:00 (Monday - Friday)
Portuguese: 08:00 - 23:00 (Monday - Friday)
Japanese: 01:00 - 10:00 (Monday - Friday)
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- Taiwan +886 2 5592 4880
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